A Chatbot is the conversational tool of tomorrow. It removes the need of human intervention for petty queries and small dialogues. In simpler terms, a chatbot is a bunch of code that replicates human conversation and answers questions that it is trained to answer. Although earlier chatbots were built for answering very specific queries, with the advent of artificial intelligence and machine learning, the use cases for chatbots has burst open. Using data sets, computer scientists train computers to ‘think’ of solutions. A chatbot uses all the data sets that it has been trained upon and gives the best suitable answer.
Chatbots have eliminated the need for manual lead generations for a vast majority of companies that have their presence online. It is also used in the medical field to collect symptoms of the patients and to fix appointments. Apart from this, you’d see chatbots on ecommerce portals as well. Chatbots also find their applications in the education sector, the stock exchange sector as well as the manufacturing sector. Any place where the non-complex conversations can be tackled by a computer, chatbots have crawled their way in.
We have handpicked 20 chatbots that you can integrate with your websites to improve customer response and to enhance their experience on your online portal.
You can integrate Collect.Chat with websites built on any framework although it is generally known for its WordPress plugin. The chatbot comes with a drag and drop builder for easy manipulation of user interface. The aforementioned tool can be used to add questions to your chatbot as well. Apart from this, the chatbot is easily integrable with HTML code as well as applications such as Mailchimp, Slack, and Salesforce. You can collect the responses received on your email. Collect.chat is best for lead generation and appointment bookings. The chatbot also comes with a dashboard where you can build new chatbots, view and manipulate responses, and do much more. Templates allow you to get a headstart in designing your personalised bot.
Key features: Drag and drop builder, easy integration with web applications, templates for built-in use cases, responses on email.
Pricing: The free version is limited to 50 responses per month. The Lite version is priced at 24 USD and has a limit of 500 responses and adds more features. The Standard package costs 49 USD and the Plus package is priced at 99 USD. All charges are monthly.
Woowbot Woocommerce Bot
As the name suggests, the WoowBot is meant for Woocommerce, the ecommerce extension for WordPress. The chatbot plugin is a plug and play software that requires no technical knowledge from the user. It is designed to help customers find their products on your ecommerce platform. It has a large language support as well. The Pro version adds more features such as artificial intelligence support from Google and Dialog Flow (machine learning API). With the pro version, customers can add and remove items from their carts directly from the chatbot! Talk about innovation!
Key features: Built specially for Woocommerce, easy integration, and the pro version has some amazing features.
Pricing: The free version is limited in features. The Personal package is 33 USD per year and can be installed on one site. The Master plan has a one-time cost of 98 USD and the Ultimate plan has a one-time cost of 229 USD. Both these plans are intended for multiple websites and pack some very powerful features.
Designed to collect data from consumers that visit your online store or website, Gobot is a highly versatile software. It provides integration with Zendesk, Shopify, WordPress, Mailchimp, AWeber, SMSBump, Google Analytics, Facebook Ads, Google Ads, etc. Gobot comes with a calendar functionality for easy bookings, more than 100 templates, built-in email marketing, surveys and polls, forms with CSV imports/exports, and much more. This feature-packed chatbot can be downloaded for free for WordPress but more features require the Pro package. Gobot is used worldwide by more than 10,000 companies. It is one of the best solutions towards achieving a one-stop portal for consumers.
Key features: Versatile, CSV support, schedulers, easy tagging of visitors, and integration with many platforms.
Pricing: You can request a demo following this link and enquire about the price of the product.
Powered by Dialog Flow, the name speaks for itself. Dialog Flow is a natural language processing platform developed by Google. The platform is used to make linear as well as conditional conversation flows in order to develop intelligent chatbots. My chatbot is one such example. It is an extremely lightweight software that can be integrated without the slightest of difficulties. Because it draws inspiration from Google’s chatbots, you are dealing with one of the best. The UI/UX is extremely lubricated and streamlined. You can change font styles, and colour in the chats as well. It can easily be integrated in your WordPress website with a small shortcode. It is secure, has a template system, and can be used for a variety of applications.
Key features: Open source, lightweight, secure, easily-integratable, smooth design, templates, and UI flexibilities.
Pricing: Free and open source.
Virtual Spirits Chatbot
The biggest USP of Virtual Spirits is that it supports more languages than most of its competitors. Another amazing advantage is that it is free for the first 30 days. If you want to begin using chatbots, this might be a good place to start. You can learn how to integrate a chatbot to your website and how to collect responses from them. Although, all of this is not technical, it is natural to feel a little reluctant before shelling out money for a product you don’t know anything about. Virtual Spirits has a WordPress plugin that you can use to learn all about the features that it offers. You can add the same chatbot to multiple websites as well. You can personalise the chatbots, make live chats, view chat history, and add chat triggers, as well. The Business package allows users to integrate Virtual Spirits with their CRM.
Key features: Free trial period, CRM integration, email and phone support, 90 days chat history.
Pricing: The most basic package is priced at 9 USD per month. As the prices go up, so do the features. Other packages are professional (29 USD per month), business (99 USD per month), and i-business (239 USD per month).
Facebook Messenger Chat with Bot
This chatbot requires an SSL to run which gives evidence of how seriously it takes security of user data. Mainly used as an assistant on ecommerce portals, this chatbot uses AI to better serve customers. It helps users search and view products on your ecommerce portal. What works in this chatbot’s favour is that it uses the Facebook Messenger bot API to go about its business. It can be used as a wonderful substitute for when you are not online. You can use it to answer questions on your Facebook page as well. The 24×7 vigilance is indeed a bargain.
Key features: 24×7 automatic service to answer visitors on your Facebook page, easy to set up.
Pricing: 49 USD for a regular license. Buy it here.
IBM Watson Assistant
One of the big guns on this list, the IBM Watson Assistant is an AI-powered chatbot developed by industry giants, IBM. The official page talks about how this innovative bot can help in customer service. Here are a few pointers.The company claims that the IBM Watson bot helped companies save a whopping 24 million USD in three years! Apart from helping customers become self reliant, Watson also aids employees in becoming self reliant. With IBM’s Watson, you can bring AI to almost everything; the use case is vast. You can integrate it with your Google cloud servers, Amazon instances, etc. When it comes to websites and web applications, you can build your chatbots and integrate them with websites coded on any platform. IBM Watson also has a very handy WordPress plugin for amateurs and newbies. Almost no technical or coding knowledge is required and the amount of resources that are available is huge. One of the best features of the plugin is that it offers voice calling with a real individual if required (this feature is powered by Twilio).
Key features: Voice calling, easy to integrate, powered by AI, can be linked with IBM cloud to view responses, etc.
Pricing: The price for starters is free; after all, you should not pay for learning. However, you can purchase space on IBM cloud and/or avail more features that come with IBM Watson Assistant. For more information on pricing, visit this link.
One of the most amazing features of LivePerson is that it can detect the intentions of the customers based on the way they are chatting. Using NLP (natural language processing) engines, computers can be trained to better communicate with humans and LivePerson does just that. The chatbot provides live workspaces that are cloud-based. Along with this, you get access to advanced analytics and statistical data to better understand the behaviour of your sites’ visitors. Finally, it is easy to make and has a lubricated UI/UX for users. Integration might be an issue for beginners but once you get the hang of it, the process becomes smoother. LivePerson is used by a huge number of companies some of which are Vodafone, Virgin Atlantic, IBM, The Home Depot, etc. If you visit the official website and navigate to the ‘Solutions’ section, the developers have compiled a very helpful list of ways in which LivePerson can help grow businesses.
Key features: Uses NLP to input intent, good analytics tools, cloud support, user-friendly, and offers a wide variety of conversational channels.
Pricing: Pricing is decided by your requirements, You can book a demo and request a quotation from the developers.
Tars is a premium chatbot and offers a beautiful UI/UX experience. The chatbot is aimed to provide professionals with business support online by increasing lead conversion rates. You can make conversational landing pages to entice your visitors into spending more time on your websites. Although Tars falls under a more expensive side of things, it guarantees a good return on investments. You can schedule a demo to understand more about how this top-notch product works. Solutions include chatbots for legal, educational, medical, real estate, etc. You can browse through templates to see which one floats your boat.
Key features: Beautiful templates and wonderful user interface, increases conversion rates of leads, automates deployment of bots.
Pricing: 14 day trial period. Prices start from 99 USD per month.
Mobile Monkey has partnered with some of the biggest conversation channels to tap into an audience like none other. You can approach customers on the applications that they already use. Much like Facebook Messenger Chat with Bot and other partnered chatbots, you can link your social media accounts with Mobile Monkey. The chatbot automates responses and allows you to spend time on other pressing matters. The learning curve is a little steep if you want to try out the best features but all in all, Mobile Monkey is an allrounder in its field. You can use it to send bulk SMS/email to your customers and to rope in new ones. Apart from all this, the ‘Free Forever’ version comes with enough features to keep your business needs satisfied.
Key features: Manage all conversations from one inbox, make drip campaigns, connect chatbots to your ERPs and CRMs.
Pricing: You can opt for the free package. All you need is to create an account or use Facebook to log in. You can upgrade to paid versions from your Mobile Monkey account.
If you already have an ecommerce website, you are well aware of this; imagine a visitor enters your website and adds a few items to his/her cart. However, he/she did not purchase those items for whatever reason, be it, losing interest, payment failure, or due to some technical faults. The user data is forever lost. Well, not anymore. ChatX.ai helps you gather visitor data that adds to the cart on your ecommerce.
Key features: Fetched data of users based on cart activity.
Powered by artificial intelligence, Bot Penguin is a chatbot builder for platforms such as Zoho, Salesforce, WordPress, Zendesk, Zapier, Webhooks, and Google Calendar. Three main solutions are provided by Bot Penguin; lead generation bot, customer service bot, and assistant bot. Bot Penguin removes the human errors from your business and streamlines your operations and customer relations. There is zero waiting for your visitors which is always a positive point. Also, you can integrate Bot Penguin with your CRM and it will automatically transfer leads generated on your website to your customer relationship management software. According to reviews, Bot Penguin has increased conversion of leads by 300%. For starters, you can choose the free package which has one bot and 3,000 messages per month. If you like it, upgrade to a better plan.
Key features: CRM-integration possible, 24×7 service, powered by AI, no human error, skeletal templates to get started.
Pricing: You can always go for the free package. Paid versions start from 999 INR and you can request quotes based on your requirements. The ‘Emperor’ package is totally customised and you can buy unlimited bots, messages, data storage, data flow support, etc.
Aivo can help you optimise customer relations by increasing conversion rates, improving the quality of customer service, and reducing chances of error. You can bring all your conversations to one platform using Aivo. What separates Aivo from the rest is its support of a large number of languages. Along with this, Aivo can help you analyse your data via advanced analytical tools and resources. Ir requires no technical knowledge to get started with Aivo. You can easily integrate it with Zendesk, Salesforce, Zapier, and the likes. It becomes very easy to make ads and run campaigns using Aivo. The drawback is that there is no free version available for Aivo.
Key features: Integration with third party applications is very easy, running campaigns is managed properly, all conversions on one platform, large multi-language support.
Pricing: There is no free package. You can request a demo and ask for a quotation.
ManyChat makes Facebook messaging very easy. You can automate your Facebook chats to better serve visitors on your Facebook page. You can integrate it with Google Sheets, Zapier, and Shopify. The aforementioned trio are not the only platforms but the most popular ones. They help you in harnessing a lucrative online business. You can go for a free course to learn how to make chatbots for your website. Some Messenger marketing bots are already available on the official website. The only visible drawback of ManyChat is that it is limited to Facebook Messenger. You can play around with links on your website to make it to work like other chatbots but the drawback is still there.
Key features: Drag and drop builder, analytics tools, broadcast messages, automate Facebook marketing.
Pricing: The free package is also loaded with features. Prices start from 10 USD (know more).
Design your very own intelligent chatbots that you can add to your websites, or use on Facebook or third party applications such as Slack, Although you can fully automate the process, human takeover is very much possible during the conversation. It requires no coding know-how to work with this powerful bad boy. The conversation flows are very easy to make and then manage. The chatbots also integrate with the Checkbox plugin. You can integrate Botsify with Google Sheets to access responses in a much more convenient manner.
Key features: Multi-platform support, integration with Google Sheets and Slack, no coding knowledge required, easy to access and view flows.
Pricing: You can choose the 14 days free trial. Prices start from 50 USD per month for the self serviced package and 300 USD per month for the fully managed plan.
Hyro supports both text-based channels and voice-based channels. It is a powerful chatbot designed especially for enterprises and businesses. The bot can learn a variety of words, inputs, and contexts, based on the data sets that are used to train it. This leads to a wonderful user experience and a streamlined flow of operations. Apart from this, Hyro uses the best technology to help users deploy chatbots easily. It offers a wide range of channel partners and is very simple to deploy. Integrate it over multiple platforms and channels to fully harness the power of Hyro.
Key features: Plug and play, delivers detailed analytics and insights, adaptable to multiple industries,
Pricing: You can see the free demo on the official website. You can also request for quotations.
No coding knowledge required for this one as well. Xenioo is a powerful chatbot maker that boasts of an intuitive visual flow designer, multi-platform deployments, and team sharing capabilities. It can help you capture leads and engage your website visitors. Not only this, with a smooth UI/UX experience, you can witness more conversion as opposed to the past. Xenioo is built for businesses that are just starting, so there are many plans available for users to choose from. The operator can take over from the bot at any time during the conversation.
Key features: Multi-platform support, team collaboration (cloud-based), used NLP for intent and context reading, cloning, backups, voice-based channels also available.
Pricing: The free package has some features but the real fun begins with the paid plans. Plans start from 35 USD per month.
Another easy to use chatbot developing tool that can be used to deploy bots quickly. With a drag and drop functionality, the process is really fast. No coding skill is required to work with Smartloop. Smartloop also provides in-depth analytics and insights to help you make better decisions for your business. Powered by AI, it is hard to go wrong with Smartloop. It can be used to make cross-platform as well as multi-platform bots that can be accessed from one unified dashboard for your convenience.
Key features: Plug and play, delivers insights, adaptable to multiple platforms, no coding skills required, easy to make new chatbots.
Pricing: Free plan is available and paid packages start from 10 USD per month.
Enough of chatbots for coding teetotallers, Meya AI comes with a built-in code editing editor! This does not, however, mean that it is hard to use. Meya also has debuggers as well as a code visualizer for more capabilities and extensive backtracking. You can build, train, and deploy bots on Meya. It can be used on your ecommerce portal as well as normal websites. Want to develop a fully-customisable, cool-looking chatbot? Meya is here.
Key features: Designed for coders and technology enthusiasts, separate backend and frontend, integration with third party services.
Pricing: The free packages there but we recommend paying for this one. Plans start from 500 USD per month.
Carefully developed to cater to your B2C requirements, Pandorabots comes with a powerful toolset and many features. You can make chatbots but there is some knowledge of coding that goes with it. Pandorabots is a multilingual platform for developing all kinds of interactive chatbots for your websites and applications. It is easy to integrate and it provides many RESTful APIS to work with. Like a few others on this list, Pandorabots can understand intent and consequently converse with humans in an intelligent manner. It can be used on both voice-based and text-based channels. It provides open standards which means that you are the owner of your codes and chatbots that you make. Resources are available on the official website if you want to learn this innovative chatbot-maker.
Key features: Voice support, provides APIs with endpoints to integrate easily, multilingual support, interactive, understands intent.
Pricing: You can choose the 2 week free trial. Prices start from 19 USD per month and rise based on features added to your plan.
Chatbots are indeed the future of online businesses and it is paramount to stay updated with what’s happening in the world of AI-powered chatbots. A decade ago, this technology was unfathomable. Look at where we are now; an age where machines talk to us in our language, a place where machines do sales and marketing for us while we are freed up to cater to more urgent domains of our businesses. The future is definitely here; let’s be a part of it.